FAQs

The Fluidform approach focuses on the functional benefits that Pilates can bring to the human form. Since founding Fluidform in 2012, founder Kirsten King’s name has become synonymous with a coaching style that is warm, supportive and encouraging.

We offer highly personalised programming with in-depth technical knowledge, a modern approach to Pilates that is engaging and enjoyable.

At Fluidform our clients are at the forefront of everything we do, and our focus is to make a meaningful impact – we are confident in our knowledge and know that our clients leave feeling stronger in mind and body.

We offer a variety of intimate, small group classes. There is something for everyone.

CLASS TYPES:
– Reformer
– Mat and Small Equipment
– Prenatal
– Mums & Bubs
– Swiss Ball
– Equipment / Studio Pilates (Reformer, Wunda Chair, Cadillac, Barrels and Small Equipment)
– Privates and Duets

We know that each individual body is beautifully unique. Our classes have been designed with this in mind, smaller class sizes allow for movement correction and personalisation where needed.

You can book directly into the group Reformer and Small Equipment classes via the timetable.

An initial 1:1 consultation is required to attend the following personalised classes:

– Studio Pilates (Bondi NSW)
– Studio Pilates (Clovelly NSW)
– Studio Pilates (North Bondi NSW)
– Studio Pilates (Rosebery NSW)
– Studio Pilates (Rozelle NSW)
– Equipment Pilates (Surry Hills NSW)
– Studio Pilates (Malvern VIC)

These classes include individual client programming, based on your body and specific needs.

You can view our timetables and pricing under “BOOK A CLASS” in the navigation bar.

PLEASE NOTE: Kirsten King does not have availability for Initial Consultations or Private sessions.

FLUIDFORM BONDI
136-138 Curlewis Street, Bondi Beach NSW 2026
Contact: bondi@fluidform.com.au

FLUIDFORM CLOVELLY
159 Clovelly Road, Randwick NSW 2031
Contact: clovelly@fluidform.com.au

FLUIDFORM NORTH BONDI
116-122 Blair St, North Bondi NSW 2026
Contact: northbondi@fluidform.com.au

FLUIDFORM ROSEBERY
Suite 14 & 15, 702-710 Botany Road, Mascot NSW 2020
Contact: rosebery@fluidform.com.au

FLUIDFORM ROZELLE
12-16 Mansfield Street, Rozelle NSW 2039
Contact: rozelle@fluidform.com.au

FLUIDFORM SURRY HILLS
Suite 102, 59 Marlborough Street, Surry Hills NSW 2010
Contact: surry@fluidform.com.au

FLUIDFORM MALVERN
22 Glenferrie Road, Malvern VIC 3144
Contact: malvern@fluidform.com.au

You can purchase a digital Gift Card for our studios through the Mindbody portal for your studio of choice. This can be found under “BOOK A CLASS” in the navigation bar, choose your studio of choice and click one of the “BOOK NOW” buttons. Then select “Online Store” and “Gift Cards” on the Mindbody website.

You can book directly into the group Reformer and Mat / Small Equipment classes via the timetable.

An initial 1:1 consultation is required to attend the following personalised classes:
– Studio Pilates (Bondi NSW)
– Studio Pilates (Clovelly NSW)
– Studio Pilates (North Bondi)
– Studio Pilates (Rosebery NSW)
– Studio Pilates (Rozelle NSW)
– Equipment Pilates (Surry Hills NSW)
– Studio Pilates (Malvern VIC)

These classes include individual client programming, based on your body and specific needs.

You can view our timetables, pricing and book a class under “STUDIOS” in the navigation bar.

Clients can see and manage their bookings through the MindBody portal for their studio of choice, or through the Mindbody App.

We ask that all clients manage their own class bookings through these online systems.

Please ensure you have turned on your notifications in your Mindbody account to stay up to date with any class or waitlist changes.

The best way to contact us is via email to your studio of choice. We will get back to you as soon as we can.

FLUIDFORM BONDI
Contact: bondi@fluidform.com.au

FLUIDFORM CLOVELLY
Contact: clovelly@fluidform.com.au

FLUIDFORM NORTH BONDI
Contact: northbondi@fluidform.com.au

FLUIDFORM ROSEBERY
Contact: rosebery@fluidform.com.au

FLUIDFORM ROZELLE
Contact: rozelle@fluidform.com.au

FLUIDFORM SURRY HILLS
Contact: surry@fluidform.com.au

FLUIDFORM MALVERN
Contact: malvern@fluidform.com.au

Clients can see and manage their bookings through the Mindbody portal for their studio of choice, or through the Mindbody App.

We ask that all clients manage their own class bookings and cancellations through these online systems.

We have a strict 18-hour cancellation policy. This is to ensure that everyone has the opportunity to attend their favourite classes.

Clients can see and manage their bookings through the Mindbody portal for their studio of choice, or through the Mindbody App.

We ask that all clients manage their own class bookings through these online systems.

Please ensure you have turned on your email and text notifications in your Mindbody account to stay up to date with any class or waitlist changes.

You can book directly into the group Reformer and Small Equipment classes via the timetable.

An initial 1:1 consultation is required to attend the following personalised classes:
– Studio Pilates (Bondi NSW)
– Studio Pilates (Clovelly NSW)
– Studio Pilates (North Bondi NSW)
– Studio Pilates (Rosebery NSW)
– Studio Pilates (Rozelle NSW)
– Equipment Pilates (Surry Hills NSW)
– Studio Pilates (Malvern VIC)

During the Initial Consultation your senior instructor will work with you to understand your body and needs, design your personalised program and map your path forward within the studio.

PLEASE NOTE: Kirsten King does not have availability for Initial Consultations or Private sessions.

To book an Initial Consultation, first purchase the “Initial Consultation” or “Studio Starter Pack” through the Mindbody portal for your studio of choice. This can be found under “BOOK A CLASS” in the navigation bar.

Then email your studio with your availability, and we will schedule you in as soon as we can.

PLEASE NOTE: Kirsten King does not have availability for Initial Consultations or Private sessions.

For your safety and hygiene, we are a socks-on studio. Please bring your Pilates socks (or you can purchase these in studio), plus water and a small towel.

We recommend you attend at least twice a week to see the change and feel the difference that Pilates can make to your mind and body. If you have more time available, we recommend three sessions a week to see a faster transformation.

Yes, Pilates is safe during pregnancy. Pilates can safely help you build strength and stability throughout your pregnancy. Our instructors are trained in Pre and Postnatal Pilates and can provide appropriate modifications as needed.

We encourage our clients to complete an Initial Consultation and then attend the small group Studio or Equipment Pilates during their pregnancy. Within these classes your individual personalised program can be changed daily based on how your body is feeling and changing.

We encourage clients to receive clearance from their health practitioner or obstetrician before commencing exercise again. This usually happens at six weeks post birth.

Our studios offer Mums & Bubs classes which provide a safe and supportive environment for you to bring your baby along to class. Bubby can rest in the pram or on a mat next to you while you work out. Suitable for babies that are not yet mobile.

Our experienced instructors can modify for you as needed. For specific injury or post-surgery rehabilitation, we encourage our clients to complete an Initial Consultation and then attend the personalised Studio or Equipment Pilates classes.

At Fluidform we see younger clients on a case-by-case basis, always starting with an Initial Consultation or referral. We currently have children as young as 12 attending our studios, with parental supervision.

Our studios all have current COVID-19 Safety Plans and adhere to the requirements for their geographical area. Our instructors implement appropriate distancing between clients, and we thoroughly clean equipment after each client.

Bookings are essential and we require all clients to check-in using the state government QR Code check-in system if applicable.

We are always looking for the right people to join our team. Please email admin@fluidform.com.au with your CV, some information about you and what you can bring to team Fluidform.

At Fluidform Pilates we know Pilates can be a life-changing experience.

If you are interested in changing lives by owning a Fluidform Pilates studio please contact us about franchising opportunities.

Fluidform at Home (FFAH) offers the ultimate in-studio Pilates experience, at home. FFAH gives you access to over 300 online workouts. No matter your fitness level or experience – beginner, intermediate, advanced, Prenatal and Postnatal – there is something for everyone!

Your FFAH subscription includes online classes in mat and small equipment Pilates, Prenatal and Postnatal specific programs, Pilates Reformer, barre, boxing, skipping, cardio, stretch and relaxation.

When you sign up to a paid 12-month subscription you will receive a FREE Equipment Pack delivered to your door, shipped worldwide. Your FREE Equipment Pack will help to add extra burn to your workouts and really is the secret to results. You will also receive a Personalised Program to help kickstart your FFAH journey.

*FREE Equipment Pack available on 12-month subscriptions purchased via the Fluidform website only (not available on app purchases).

The FREE Equipment Pack includes Small Ball, Disc Set and Resistance Bands in 5 x different strengths, plus carry bag. All new, first-time paid 12-month subscriptions will receive the FREE Equipment Pack.

*FREE Equipment Pack available on 12-month subscriptions purchased via the Fluidform website only (not available on app purchases).

FFAH members have access to over 300 workouts available on demand, a Personalised Program to get you started, new monthly challenges, meal plans and guidance, access to our buddy program and closed Facebook group communities, and support to help you get the most out of FFAH journey.

You can access FFAH directly from www.fluidformpilates.com or you can download the App for free through the Apple App store or Google Play Store.

FFAH has been designed to be completely flexible, and to deliver results in 20 minutes a day. We provide easy-to-follow challenges and workout plans that guide you through each day, taking the guesswork out of exercising and ensuring you get the most out of your health and wellbeing journey.

Alternatively, our search function allows you to discover workouts by fitness level, body part, workout duration or equipment. Giving you the ultimate flexibility to work out your way.

Yes, we have a closed Facebook group community for our members to connect with like-minded people all over the world to stay motivated and keep accountable. You can access it here – Fluidform at Home Facebook Community.

For our Prenatal and Postnatal members, we also have our closed Facebook group – you can access it here – Fluidform at Home Pre & Postnatal Facebook Community.

You can contact our head office and media teams on our website via our contact page.

FFAH is a subscription-based program with monthly, 3-month and 12-month subscription options. The monthly subscription is billed monthly, the 3-month subscription is billed quarterly, and the 12-month subscription is billed yearly. All of these subscriptions can be cancelled at any time through your online account.

Previously FFAH offered 3-month and 12-month minimum term membership options, which were billed monthly. If you have one of those subscriptions then after your 3-month or 12-month minimum term commitment has passed, you can cancel at any time through your online account.

All subscriptions are rolling which means that your subscription will continue to be billed each month after your minimum term has been met, until you cancel your membership. This is stated in the T&Cs that are agreed upon at checkout when you initially sign up.

PLEASE NOTE: You are unable to proceed through the checkout process without accepting these T&Cs.

• $20 per month | AUD
• Billed monthly.
• Auto-renewing.
  Cancel anytime.

• $54 per quarter | AUD
• Billed quarterly.
• Auto-renewing.
  Cancel anytime.

• $190 per year | AUD
• Billed yearly.
• Auto-renewing.
• Cancel anytime.
• FREE Equipment pack shipped worldwide (for first-time members only)

PLEASE NOTE: Prices shown may fluctuate based on local taxes. For instance, in the U.K., a Value Added Tax (VAT) of 20% applies. Whereas, in Australia, our listed price already includes a Goods and Services Tax (GST) of 10%. Therefore, customers in the U.K. will see an additional 10% to the advertised price to accommodate the 20% tax rate.

All countries aside from AU and UK do not pay a Value Added Tax so you may be charged less than the advertised price at checkout.

Fluidform at Home’s website (hereinafter referred to as the “Website”) is designed to provide you with high quality video of fitness classes, strength and stretch routines, foundational moves, information about fitness and bringing together a community of people that are interested in Pilates. This Website is not directed to persons under eighteen (18) years of age. The Website is owned by Fluidform at Home.

Cancellation Policy

Your Fluidform at Home subscription will continue until terminated. Unless you cancel your subscription before your billing date, you authorise us to charge the membership fee for the next billing cycle to your Payment Method.

You can cancel your Fluidform at Home subscription once your minimum contracted term has been met, and you will continue to have access to the Fluidform at Home service through the end of your billing period. To the extent permitted by the applicable law, payments are non-refundable, and we do not provide refunds or credits for any partial subscription periods or unused Fluidform at Home content. To cancel, go to the “My Account” dropdown and select “Subscriptions” and then click “View” and follow the instructions for cancellation. If you cancel your subscription, your account will automatically close at the end of your current billing period.

Safety Disclaimer

Physical exercise, in all of its forms and with or without the use of equipment such as blocks, straps or any other equipment that may be suggested by a Fluidform at Home Pilates instructor, is a strenuous physical activity. Accordingly, you are urged and advised to seek the advice of a physician before beginning any physical exercise regimen, routine, program or using any suggested equipment, shown in any of the video clips on the Website. Fluidform at Home is not a medical organisation and its instructors or staff cannot give you medical advice or diagnosis. All suggestions and comments relating to the use of equipment, poses, moves and instruction are not required to be performed by you and are carried out at your election while viewing Fluidform at Home videos. Nothing contained in this Website should be construed as any form of such medical advice or diagnosis.

By using the Website you represent that you understand that physical exercise involves strenuous physical movement, and that such activity carries the risk of injury whether physical or mental. You understand that it is your responsibility to judge your physical and mental capabilities for such activities. It is your responsibility to ensure that by participating in classes and activities from Fluidform at Home, you will not exceed your limits while performing such activity, and you will select the appropriate level of classes for your skills and abilities, as well as for any mental or physical conditions and/or limitations you have. You understand that, from time to time instructors may suggest physical adjustments or the use of equipment and it is your sole responsibility to determine if any such suggested adjustment or equipment is appropriate for your level of ability and physical and mental condition. You expressly waive and release any claim that you may have at any time for injury of any kind against Fluidform at Home, or any person or entity involved with Fluidform at Home, including without limitation its directors, principals, instructors, independent contractors, employees, agents, contractors, affiliates and representatives.

When participating in Fluidform at Home ensure you always:

Check that you have sufficient space to practice
Check there are no trip/slip hazards
Check there are no objects you may fall on or come in contact with
Check there are no sharp objects or hot surfaces near by
Ensure you have sufficient lighting
Ensure your camera/screen and other electrical appliances, including cables, are on a levelled surface and not in your training space causing a trip hazard
Ensure the room has sufficient ventilation
Ensure you have water to keep hydrated
Remember to seek medical advice before training if you have any existing injuries or other medical conditions
Remember that children require adult supervision whilst practicing
Ensure all household members are aware of the training and avoid entering the space
Limitation on Liability

In no event shall Fluidform at Home, its officers, directors, employees, or agents, be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any (I) errors, mistakes, or inaccuracies of content, (II) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Website, (III) any unauthorised access to or use of Fluidform at Home secure servers and/or any and all personal information and/or financial information stored therein, (IV) any interruption or cessation of transmission to or from the Website, (V) any bugs, viruses, Trojan horses, or the like, which may be transmitted to or through the Website by any third party, and/or (VI) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the website, whether based on warranty, contract, tort, or any other legal theory, and whether or not the Fluidform at Home is advised of the possibility of such damages. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction. You specifically acknowledge that Fluidform at Home shall not be liable for content posted by users or the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you. Any reference to a person, entity, product, or service on this Website does not constitute an endorsement or recommendation by Fluidform at Home or any of its employees. Fluidform at Home is not responsible for any third-party content on the Website or third party web page accessed from this Website, nor does Fluidform at Home warrant the accuracy of any information contained in a third party website or its fitness for any particular purpose. No communication of any kind between you and Fluidform at Home or a representative of Fluidform at Home s shall constitute a waiver of any limitations of liability hereunder or create any additional warranty not expressly stated in the terms of use. Fluidform at Home reserves the right to remove any material posted on the Website that it determines in its sole discretion is violative of any law or right of any person, infringes the rights of any person, or is otherwise inappropriate for posting on the website.

Everyone is welcome at FFAH! We have Fundamental videos to guide you on the key positions, and specific beginner programs for you to follow as you build strength and technique, no Pilates experience is necessary. If you require more advice, we have a team of Senior Pilates Instructors who are on hand to help, just get in touch on our website via our contact page.

FFAH is for everyone, no matter your age or fitness level. With over 300 workouts, 100+ challenges and a Personalised Program to get you started, there really is something for everyone.

Yes, our flexible program can accommodate for an injury or chronic condition. When you sign up you will be provided with a Personalised Program tailored to your specific needs. If you have any questions about your specific condition, just get in touch on our website via our contact page.

If you have been given approval from your doctor / midwife to exercise, then you can follow our specialised Prenatal program.

As always, listen to your body during this special time and be careful not to over-exert yourself when exercising. If you need more information or guidance, just get in touch on our website via our contact page.

Yes, our Postnatal program has been specifically designed to get you moving safely and help rebuild strength and abdominal connection post birth. We recommend that you seek clearance from a medical professional before recommencing exercise, this usually happens at about 6 weeks postpartum. If you have any questions or need further guidance on postpartum conditions please get in touch on our website via our contact page.

FFAH is for everyone, no matter your age or fitness level. With over 300 workouts, 100+ challenges and a Personalised Program there really is something for everyone.

You can access directly from www.fluidformpilates.com or you can download the App for free through the Apple App Store or Google Play Store.

FFAH has been designed to be completely flexible, and to deliver results in 20 minutes a day. We provide easy-to-follow challenges and workout plans that guide you through each day, taking the guesswork out of exercising and ensuring you get the most out of your health and wellbeing journey.

Alternatively, our search function allows you to discover workouts by fitness level, body part, workout duration or equipment. Giving you the ultimate flexibility to work out your way.

Your 14-Day FREE Trial or paid subscription will start as soon as you sign up. If you have signed up to a paid subscription, your FREE Equipment Pack will be automatically shipped to you if you are eligible.

*FREE Equipment Pack available on 12-month subscriptions purchased via the Fluidform website only (not available on app purchases).

Login to your FFAH account using the email address and password you used when you subscribed. Once logged in you will be prompted to complete a short questionnaire to then receive your Personalised Program and list of Recommended Challenges through your dashboard. This is the best place to start your FFAH journey.

Your Dashboard is your home at FFAH, unique to you.

Here you will find your 21-Day Personalised Program, all your favourite workouts and recipes, and challenges recommended for you based on your individual needs and goals.

FFAH is available worldwide. Our workouts can be viewed anywhere, anytime. You must have access to the internet to stream the workouts on your device.

You must have access to the internet to stream the workouts on your device.

We are so excited to have so many of our beautiful studio clients sign up for FFAH. The best way to use FFAH in conjunction with your studio schedule is to follow FFAH exactly as prescribed and skip the suggested workout on the days that you visit the studio.

If you are training towards a goal or want to push yourself a little more, you can follow the program exactly and double up on the days you are in the studio.

The workouts vary from 5 minutes up to 50 minutes. They are designed to be completed on their own or layered together to increase the intensity. We know that 20 minutes a day, 5 days a week is all it takes to see the change and feel the difference.

The workouts are short, targeted, and effective, designed to be able to easily squeeze into your day. If you have more time or want to increase the intensity, layer them together to get the ultimate burn.

Your FFAH subscription includes online on-demand classes in mat and small equipment Pilates, Prenatal and Postnatal specific programs, Pilates Reformer, barre, boxing, skipping, cardio, stretch and relaxation.

Workouts are fitness level specific and focused either on specific body parts or total body, so no matter your goals, there is something for everyone.

When you sign up to a paid 12-month subscription you will receive a FREE Equipment Pack which includes a Small Ball, Disc Set, Resistance Bands and a carry bag. These pieces are enough; however, you can always intensify your workouts by adding additional small equipment which is available to purchase through our online store.

*FREE Equipment Pack available on 12-month subscriptions purchased via the Fluidform website only (not available on app purchases).

We currently have 28 Reformer specific workouts online with new workouts being added regularly. Reformer workouts are programmed at an intermediate level, and we recommend you follow our Reformer Challenges that include a mix of Reformer and Small Equipment workouts to get the most out of FFAH.

When you sign up you will be prompted to complete a short questionnaire, you will then receive a Personalised Program tailored to you and your individual needs. This is the best place to start as it provides you with additional guidance on how to move safely and get the most out of the program. After you have completed your Personalised Program 2-3 times you can move onto your Recommended Challenges that are found on your dashboard. These have been selected for you based on your questionnaire responses and will map out your first 6 months of workouts.

The fitness level is based on your Pilates experience and overall fitness level.

Beginner – you are new to Pilates or consider yourself unfit.
Intermediate – you have been practicing Pilates for a few years or consider yourself fit.
Advanced – you have been practicing Pilates for over 5 years.
Prenatal – you are currently pregnant.
Postnatal – you have had a baby in the last 8 months, or still consider yourself Postnatal.

Yes, our flexible program can accommodate for an injury or chronic condition. When you sign up to a paid subscription you are provided with a Personalised Program tailored to meet your needs. If have any questions about your Personalised Program, or you need your Personalised Program reset, please get in touch on our website via our contact page.

FFAH is backed by a team of Senior Pilates Instructors that teach in our Fluidform Studios. They are available to answer any questions you may have about your FFAH journey. To access this support, please get in touch on our website via our contact page.

Our thousands of members will testify that 20 mins a day, 5 days a week is all you need. Read more about the difference that our members see and feel at our Testimonials.

Pilates is geared towards toning your muscles rather than increasing your muscle mass. This is achieved by using your bodyweight for resistance and focusing on both smaller muscle groups and global muscles. A specific combination of stretching and strengthening effectively builds lean muscle mass without the ‘bulk’.

Pilates works muscles in an elongated position under tension (eccentric contraction). This type of contraction builds long, strong muscles – the muscles lengthen as they resist force. In contrast, a concentric contraction is where the muscle shortens as it overcomes added weight or force – this shortening muscle contraction is what causes the ‘bulk effect’.

Pilates works the body as an integrated whole – ensuring balanced muscle development across the entire body.

The regular practice of Pilates in tandem with a nutritionally balanced diet will help with weight loss. Weight loss is about balancing the energy we burn versus the number of calories we consume.

Muscle is more metabolically active than fat. This means that increasing your muscle mass will help speed up your metabolism and burn more calories throughout the day (even when at rest).

Focusing on your breathing is essential to Pilates. This simultaneously calms the nervous system, improves your sleep quality, and prevents rising cortisol levels. Cortisol stimulates glucose production which can then turn into fat.

Pilates trains your intercostals (muscles that help you breathe). By increasing your lung capacity and flexibility through your ribcage, you are increasing the exchange of oxygen into carbon – which in turn helps to burn calories.

The Pilates mind-body connection is key to weight loss. As you start to become more aware of your body, stretching and strengthening muscles you never knew existed, your attitude lifts, motivation increases and mindset improves, naturally generating a holistic, healthy lifestyle.

Challenges are specially designed programs of workouts that will optimise your results. They range in duration from 7 days to 6 weeks. Challenges are available in a beginner or advanced option, with additional challenges for Prenatal and Postnatal, and Reformer.

Challenges take the guesswork out of exercising by guiding you each day on which workout/s to complete. Challenges are either focused on a specific area of the body or total body and are chosen based on your needs / goals.

New challenges are launched monthly and provided on your Dashboard, giving you the opportunity to complete them in real time alongside our community members, or to access at any time on demand.

Challenges are available in a beginner or advanced option. Both Challenge options include similar workouts, with the advanced option including more workouts each day. If you are new to Pilates or consider yourself unfit, we recommend you starting with the beginner option. You can always switch to advanced at any stage if you feel you need a further challenge.

Our Prenatal and Postnatal members should select the challenge appropriate for their pregnancy journey.

Both challenge options include similar workouts, with the advanced option including more workouts layered together each day. If you are new to Pilates or consider yourself unfit, we recommend you start with the beginner option. You can always switch to advanced at any stage if you feel you need a further challenge.

For added intensity, it is recommended to complete all the workouts together, however if you are short on time splitting the workouts throughout the day is still effective. You can work through your challenge in your own time, it will be saved on your Dashboard with your progress recorded.

We recommend a minimum of 5 days a week as we know this is where you get results.

Your Personalised Program is the best way to work out as this is tailored to your individual needs. If have any questions about your Personalised Program, or you need your Personalised Program reset, please get in touch on our website via our contact page.

Each of the challenges have the equipment listed so you can see what is required. If you do not have the required equipment, it can be purchased through our online store.

Alternatively, you can substitute the equipment for items you have at home – READ MORE.

Challenges vary in length from 7 days up to 6 weeks. You can choose a challenge suitable for you based on the timeframe required.

Yes, if your circumstances have changed you can reset your Personalised Program by getting in touch on our website via our contact page.

Once you have completed your Personalised Program 2-3 times, we recommend that you move onto the “Recommended Challenges” that are listed on your dashboard as these have been designed to follow on from your Personalised Program to create your own personalised 6-month flow. If have any questions about your Personalised Program or challenges, or you need your Personalised Program reset, please get in touch on our website via our contact page.

You will receive 14-days of Fluidform workouts that are fitness level specific based on the option that you selected. You will also have unlimited access to Fluidform Nutrition – recipes and meals plans.

14-Day FREE Trial participants do not receive a FREE Equipment Pack. All new, first-time paid 12-month subscriptions will receive the FREE Equipment Pack. If you join again in the future, you are not eligible for another FREE Equipment Pack, but you can purchase new or additional packs through our online store.

*FREE Equipment Pack available on 12-month subscriptions purchased via the Fluidform website only (not available on app purchases).

At the end of the 14-Day FREE Trial you will no longer be able to access the workouts. You will need to sign up to a paid subscription to continue your FFAH journey.

You will have access for 14-days from the date that you sign up to the 14-Day FREE Trial. The 14-Day FREE Trial cannot be extended and cannot be claimed more than once.

You will receive 14-days of Fluidform workouts that are fitness level specific based on the option that you selected – beginner, intermediate, advanced, Prenatal, or Postnatal. Personalised Programs are not available for participants in the 14-Day FREE Trial.

We have over 200 recipes and 13 meal plans, with new ones being added seasonally.

New meal plans are released seasonally.

All our meal plans are designed to provide you with balanced nutritious recipes that are good for the whole family to enjoy. We do not provide the calories and macros however our recipes are designed by an accredited nutritionist.

Our recipes do cater to different dietary requirements such as plant based, pescetarian or gluten free. Use the search function to find options suitable for you.

Yes, we have over 200 recipes available for you to choose from. Use the search function to find something you may like.

Yes, we have over 50 snack recipes available. You can search for snacks under Nutrition on the navigation bar.

Yes, the recipes are all balanced, nutritious meals that are suitable for the whole family to enjoy.

FFAH is a subscription-based program with monthly, 3-month and 12-month subscription options. The monthly subscription is billed monthly, the 3-month subscription is billed quarterly, and the 12-month subscription is billed yearly. All of these subscriptions can be cancelled at any time through your online account.

Previously FFAH offered 3-month and 12-month minimum term membership options, which were billed monthly. If you have one of those subscriptions then after your 3-month or 12-month minimum term commitment has passed, you will be charged on a rolling monthly basis until you elect to cancel. You can cancel at any time after your 3-month or 12-month minimum term commitment has passed, through your online account.

All FFAH subscriptions are billed to your nominated credit card or debit card via our secure online payment platform.

PLEASE NOTE: A valid credit card is required to activate all subscriptions, including subscriptions using a Gift Voucher.

Yes, you can purchase a Gift Voucher through our online store. Gift vouchers are available for 3-month or 12-month subscriptions (FREE Equipment Pack available for 12-month subscriptions for new members).

PLEASE NOTE: A valid credit card is required to activate all subscriptions, including subscriptions using a Gift Voucher. Once the subscription period has ended, the card will be charged on a rolling monthly basis until the member elects to cancel.

You are able to pause your subscription for 3 months at a time.

You can pause your subscription through your online account by following the steps below:

• Login to your FFAH account
• Dropdown menu “My Account”
• Click “Subscriptions”
• Click “View”
• Click “Pause”.

Once you have completed this, you are committing to a pause period for your subscription where you will be unable to access the online workouts.

Your subscription will automatically resume at the end of 3 months, with no notice. If you change your mind, you can end the pause period earlier by clicking the “Resume” option following the steps above.

Previously FFAH offered 3-month and 12-month minimum term membership options, which were billed monthly, if you have one of these subscriptions please note: Pause periods place your subscription on hold and will delay the contracted end date of your minimum term. For example: For a 3-month subscription, 3 monthly payments are required to be eligible to cancel. Pausing your subscription will not cancel your subscription, it just places it on hold.

You can choose to pause your subscription once every 3 months, regardless of your pause duration.

*Pausing is only available for subscription sign ups through our website.

Your invoices are available through your online account on the website. On the navigation bar go to:

• My Account
• Orders

If your invoices are unavailable, please get in touch on our website via our contact page.

If you have forgotten your password, please use the “Forgot Password” link on the login page. Please then check your junk / spam folder for the password reset email.

Check your junk / spam folder. If it is not in there, please get in touch on our website via our contact page.

This means that you already have an account with us. Try logging in first and then signing up once you are logged in. If you still need help, please get in touch on our website via our contact page.

To cancel your subscription, you are required to manage this through your online account on the website.

Here are the steps to manage your account:

• Login to your FFAH account
• Dropdown menu “My Account”
• Click “Subscriptions”
• Click “View”
• If you are eligible to cancel, the option to cancel will be available. If you are not yet eligible, your “Cancel Available” date will be shown.

If you do not cancel your subscription, you will continue to be automatically charged each month on a rolling bases until you cancel your membership.

We do not provide refunds or credits for any partial subscription periods or unused FFAH content. If you cancel, you will continue to have access to FFAH until the end of your paid period.

All of our subscriptions are rolling which means that your subscription will continue to be billed, until you cancel.

All of our subscriptions are billed monthly and require a credit card. We use a third-party payment system – Stripe.

When your card declines you will be notified via email and our secure payment platform will automatically try to process payment again within the next 24 hours. Please put additional funds onto your card and then wait for the payment to process again. You can update your personal details (including payment method) by following the steps below:

• Login to your FFAH account
• Dropdown menu “My Account”
• Click “Payment Methods”
• Update your payment details.

If you are still having trouble, please get in touch on our website via our contact page.

You can change your billing and personal details through your online account.

Please follow the steps below:

• Login to your FFAH account
• Dropdown menu “My Account”
• Click “Profile” or “Addresses”

You can sign up through our website for the 14-Day FREE Trial.

You can upgrade your subscription through your online account by following the below steps:

• Login to your FFAH account
• Dropdown menu “My Account”
• Click “Subscriptions”
• Click “View”
• Option to upgrade should appear on your subscription page.

If you have forgotten your password, please use the “Forgot Password” link on the login page. Please then check your junk / spam folder for the password reset email.

Check your junk / spam folder. If it is not in there, please get in touch on our website via our contact page.

Please try the following trouble-shooting tips:

• Make sure you are using the exact same email address that you used to subscribe with.
• Double check the spelling of your email address and password to ensure there are no mistakes.
• If you have forgotten your password, please use the “Forgot Password” link on the login page. Please check your junk folder.
• If that doesn’t work, relaunch your browser and try again.

For further assistance, please get in touch on our website via our contact page.

Please try the following trouble-shooting tips:

• Check your internet connection.
• Try using Google Chrome browser.
• You can also download the workouts to your device for smooth playback on bad connections, you will still require internet access for the workouts to play.

For further assistance, please get in touch on our website via our contact page.

If you are receiving an error message, please get in touch on our website via our contact page including a description of the error. Please note that we may ask you to forward a screenshot of the error.

The Fluidform App uses very little data when just navigating around and viewing items like recipes, meal plans and challenges.

If you do a workout and play a video then the data usage will increase to around 23MB for every minute of video footage, which is roughly 700MB for a 30min workout.

If you plan to do a workout using your Mobile Data then you should know that the app allows you to download and store workouts on your device. Once you’ve downloaded a workout to your device it won’t use any extra data each time you play that workout.

Yes, you can Chromecast to your TV from both iOS and Android. You can also mirror your screen through Apple Air Play to your TV. Your device must be compatible to do this.

The Fluidform App doesn’t currently support a connection to your Apple Watch, but it is something that we are working on.

Yes, you can integrate your HealthKit.

The majority of our workouts have background music playing. You can choose to play your own music, however you may not be able to hear the exercise cueing.

When you sign up to FFAH we automatically post you your FREE Equipment Pack (if you are eligible) to your nominated shipping address, which contains equipment for you to use in the workouts.

Some workouts require no equipment, and some workouts allow for additional optional equipment. Selected additional equipment can be purchased via our online store.

FFAH also includes a selection of Reformer workouts for those clients that have access to a Pilates Reformer machine.

While you wait for your FREE Equipment Pack (if you are eligible) to arrive, we recommend you start with our Fundamentals which guide you through the key positions that you will use throughout your FFAH journey, and then progress to our No Equipment workouts.

The Total Body Safe workout is a great place to start as it runs you through the fundamental sequences that many of the workouts are based on. Whether you are a Beginner, Intermediate, Advanced, Prenatal or Postnatal, this workout will show you the different stages of progression and how to improve your technique, build strength and develop tone.

*FREE Equipment Pack available on 12-month subscriptions purchased via the Fluidform website only (not available on app purchases).

We ship all new paid 12-month subscription members our FREE Equipment Pack, the secret to adding that extra burn to your workouts. Each piece may look small, but don’t underestimate their power!

The FREE Equipment Pack includes Small Ball, Disc Set and Resistance Bands in 5 x different strengths, and a carry bag.

*FREE Equipment Pack available on 12-month subscriptions purchased via the Fluidform website only (not available on app purchases).

Use the enclosed straw to inflate your ball, and seal with the small white plug provided. Aim to inflate the ball to approx. 3/4 full, enough that it is round, but still has a small amount of give. Some workouts will ask you to reduce the inflation of the ball.

Discs are safe for all surfaces. Use the logo side up for carpet (soft floors) or logo side down for floorboards and tiles (hard floors).

Follow the recommended band for each workout or reduce or increase the intensity based on your level.

We will endeavour to ship your FFAH Equipment Pack (if you are eligible) to you within 48 hours of signup. It will be shipped via Express Post within Australia. On the occasions when we do not have the FREE Equipment Pack in stock the website will advise you of this on sign-up, and your order will be fulfilled as soon as possible.

You can track your order through your online account by following the steps below:

– Login to your FFAH account
– Dropdown menu “My Account”
– Click “Orders”.

Yes, the FREE Equipment Pack (if eligible) is shipped worldwide*. For international shipment please allow up to three weeks delivery.

*We currently ship using Australia Post. There are some countries we are unable to service at this time, as this is determined by Australia Post, and subject to change.

We provide you with one FREE Equipment Pack the first time you sign up to a 12-month subscription. If you join again in the future, you are not eligible for another FREE Equipment Pack, but you can purchase new or additional packs through our online store.

*FREE Equipment Pack available on 12-month subscriptions purchased via the Fluidform website only (not available on app purchases).

The contents of our Equipment Packs are designed for regular use to enhance your workouts and bring the in-studio feel to your home. Over time, this will lead to standard wear and tear. If you wish to replace your equipment, all items may be purchased via our online store.

We do not replace any equipment that has broken as a result of standard, reasonable wear and tear. Any items that arrive faulty or damaged will be replaced. Please get in touch on our website via our contact page within 14 days of receiving the equipment to request a replacement.

Visual evidence of the faulty / damaged equipment and your original purchase receipt may be requested.

Yes, the additional equipment pieces are the key to drive the intensity in your workouts. You can purchase additional equipment and merchandise through our online store.

While you wait for your FREE Equipment Pack (if eligible) to arrive, we recommend you start with our Fundamentals which guide you through the key positions that you will use throughout your FFAH journey.

Once you’ve completed that, head over to our No Equipment workouts. The Total Body Safe workout is a great place to start as it runs you through the fundamental sequences that many of the workouts are based on. Whether you are a Beginner, Intermediate, Advanced, Prenatal or Postnatal, this workout will show you the different stages of progression and how to improve your technique, build strength and develop tone.

Then head over to the No Equipment Challenge to keep the momentum going.

You will receive a shipping confirmation email when your FREE Equipment Pack (if eligible) has been shipped, containing tracking information.

You can also track your order through your online account by following the steps below:

– Login to your FFAH account
– Dropdown menu “My Account”
– Click “Orders”
– Click “View”

International Customers: You should receive delivery of your package within three weeks. If not, please let us know on our website via our contact page so we can follow it up for you, we don’t want you to miss out on delivery!

Please get in touch on our website via our contact page describing the issue. Please note that visual evidence of the faulty / damaged equipment and your original purchase receipt may be requested.

Please consult the individual item listing for apparel size guides, as these vary by item.

MERCHANDISE and EQUIPMENT RETURNS and EXCHANGES:
All sales are final however we accept size exchanges for apparel and offer refunds for any faulty equipment purchases.

You have 14 calendar days to return or exchange an item from the date you received it.

To be eligible for a return or exchange, you must get in touch on our website via our contact page to notify that you are returning the item and specify if you would like to return or exchange it. Your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must provide proof of purchase.

REFUNDS:
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund / exchange after inspecting the item.

If your refund is approved, we will initiate a refund to your original method of payment. The time taken for the funds to return to your account will be dependent on your bank and payment method.

If you have requested an exchange, we will ship your replacement article upon receiving the item.

SHIPPING:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a tracked shipping method to return your item, and we accept no responsibility for returned items until they are delivered to us. If you have any questions on how to return your item to us, please get in touch on our website via our contact page.

We ship using Australia Post. You will receive a shipping confirmation email when your FREE Equipment Pack (if eligible) has been shipped, containing tracking information.

You can also track your order through your online account by following the steps below:

– Login to your FFAH account
– Dropdown menu “My Account”
– Click “Orders”

International Customers: You should receive delivery of your package within three weeks. If not, please get in touch on our website via our contact page so we can follow it up for you, we don’t want you to miss out on delivery!

Your FREE Equipment Pack (if eligible) is shipped free of charge via Express Post within Australia. Shipping costs for other store purchases depend on size, weight and your location. You can check your shipping cost by proceeding through the checkout process.

Do you ship internationally?

Yes, we ship worldwide*. For international shipment please allow up to three weeks delivery.

*We currently ship using Australia Post. There are some countries we are unable to service at this time, as this is determined by Australia Post. This is subject to change.

You will receive a shipping confirmation email when your order has been shipped, containing tracking information.

You can also track your order through your online account by following the steps below:

– Login to your FFAH account
– Dropdown menu “My Account”
– Click “Orders”

International Customers: You should receive delivery of your package within three weeks. If not, please get in touch on our website via our contact page so we can follow it up for you, we don’t want you to miss out on delivery!